I had Arc Tech do some work on my son’s 2002 F250. The short version is that a mounting plate that was welded to front axel broke and needed replacement. I’m not going to spend my time here describing the repair other than to say that the repairs were more than I could have asked for and he found some other issues and fixed those for me as well!
What I want to talk about here is the type of person the owner Lance is. By all appearances he is a capable craftsman and a very responsive business owner. He was quick in responding and coming out to look at the job. His communication through the process was exemplary. The pace of getting the work done was so fast that I wasn’t ready for it to be done as fast as it was. His bids were accurate without adjustments and his work ethic beyond reproach.
More telling than his business persona is who he is as a person. This can best be summed up by describing the events following our picking up the truck after the work was done. My son headed home and called about 15 minutes after leaving telling me that his girlfriend following behind saw sparks from under the truck. He started to pull over and as he did the front driver wheel bearing let go and the wheel almost came off.
When I heard about this I was still standing with Lance. As soon as he found out what happened and though he had no reason to help, Lance immediately said let’s go and jumped into his truck. Before we left he called a friend with a flatbed and had him come along to help recover the truck. I want to be clear here that the welcoming had absolutely nothing to do with the repairs that had been done by Arc Tech.
He went out with us to where my son‘s truck was, helped us, evaluate it, and stayed until we found a tow truck to get it home. As he had to back at it at 4 am, he wished us luck and finally headed back. This had nothing to do with his work, but solely reflects what kind of person he is.
While I 100% can recommend his work, it isn’t the excellent work he does that should be the standout in this review - it is the character of the man behind the company. While it’s hard sometimes to find quality workmanship, it is much rarer to find quality businessmen. It’s even rarer to find good people. In Arc Tech you will find all three. I rarely can, without any reservation, recommend a company - but in this case I can unhesitatingly recommend the work, the company and the man. You can’t do any better.
